About Us

ELITE DESIGN

We hope you will enjoy shopping in our online shop, making a purchase could not be easier.

Just browse our site adding any items you wish to purchase and once you have finished your selection we will send you a combined invoice to minimise those p+p charges!

The Company

The Company has been trading under the present ownership since 1996

ELITE DESIGN is established in London .

. As a family run business our aim is to provide a service unrivaled by our competitors and provide unbeatable prices supported by passionate and in-depth product knowledge.

Payment Options

We accept Paypal, Personal cheques and Postal Orders.

Please note if you are paying by cheque please allow 5 working days for the cheque to clear before goods can be dispatched.

We only accept cheques from within the UK.

Shipping & Delivery

ELITE DESIGN is a family business , and therefore as a consumer you are covered by the Distance selling regulations.

Our web site is www.elitedesign.co.uk .

If there is a problem we will sort it out or refund you - WE GUARANTEE!

For details

sales@elitedesign.co.uk

To all UK Addresses:

Our shipping is calculated on weight of the products. In order to keep postal costs to a minimum we generally send by Royal Mail parcel post (3 - 5 Days) for items over 1.1 Kilo. Orders up to 1 kilo are generally sent by 1st class postage.

If you require a faster service please email for a quote on next day delivery. N.B. Unless you have paid for next day delivery we cannot be held responsible for delays with postage. If you need goods urgently please contact us for a quote for next day delivery. These goods will require signing for. If you are not in at the time of delivery a calling card will be left for you to arrange another delivery. If after 5 days you have not claimed your goods they will be returned back to us. If goods are returned back to us we will contact you to let you know. To have them delivered will incure a second delivery as charged to us. We cannot be held responsible if you are not in for delivery or fail to re arrange a delivery date with the courier.

International Shipping (Non-UK Adresses):

For shipping prices for non uk destinations including Ireland please email for a quote.

We will endevour to get the best price on your behalf. N.B. Most of our items are sent by Royal Mail. Our postage and packing charges include the cost of shipping, handling, packaging.

Lost in Post - Non Delivered Packages

Subject to availability we will resend any lost in post product usually after 14 working days from the day of despatch our couriers ( Royal Mail ) insist on this, and we will make claims against them. The information will be used to process claims via Royal Mail and we just want to make you aware that they may also pass the information provided to the police for internal investigations, should there be any patterns of loss within a postal region.

We ask that you contact your local sorting office first to check that it is not left there. 95% of missing or lost parcels are left in sorting offices. We always have a proof of posting. Please be available to accept delivery as packages returned to us will incur a second postal charge to resend the package. N.B. Please be sure you agree to the 14 days wait period before ordering from us.